For much of 2020, ARSA’s team has been overhauling its procedures for managing the “life” of each association member organization. In addition to updating communications scripts, contact record requirements and finance processing options, ARSA will also be changing its membership database. The transition out of its current member management system will be complete by Oct. 1.
For the most part, the change will require little of association members – many will not even notice – but any interested contacts should note the following key points:
(1) Member contacts will no longer need to access a members-only portal in order to access resources or process payments. ARSA is closing the member portal and ensuring all needed information is available through arsa.org or direct contact with team members.
(2) Invoicing and membership renewal reminders will be delivered via email from arsa@arsa.org, beginning 90 days before the member company’s renewal date.
(3) Member inquiries and questions will now be submitted via arsa.org/contact (no login required).
Stay tuned for further updates. If you need assistance, particularly with open invoice payments, during the transition period, please contact ARSA.
