Product Support Survey for Maintenance Providers
November 13, 2025
ARSA has partnered with the International Air Transport Association (IATA) to survey the industry delegation under the Airbus or Boeing product support frameworks (Airbus Supplier Support Conditions – (SSC) and Boeing Product Support Assurance Agreement – (PSAA)). An additional survey targeted at air carrier personnel will follow.
In “Reviving the Commercial Aircraft Supply Chain,” co-released by the International Air Transport Association and Oliver Wyman in October 2025, these “contractual enablers” available to aircraft owners and operators (airlines) and their maintenance providers are an important tool for industry to address supply chain imbalances and build future resiliency.
Help both associations gather experiences with (and raise awareness of) these frameworks by completing this short survey. For more information, contact ARSA.
Note: These “delegations” are NOT those provided for and under 14 CFR. This survey tests the industry’s knowledge of delegations available to the airlines towards their contracted maintenance providers through the product support frameworks of Boeing (the PSAA) and Airbus (the SSC).
If the embedded survey (which may require scrolling to complete) does not appear or function, go to: https://www.surveymonkey.com/r/TCholderproductsupport.
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